Terms & Conditions
Thank you for visiting www.shirleyparisjewellery.co.uk. It is important that you familiarise yourself with these Terms and Conditions before using this site.
If you (‘the client’ or ‘viewer’) continue to browse or purchase from Shirley Paris Jewellery Ltd (‘us’ or ’we’), you are agreeing to the full Terms and Conditions. If you do not wish to enter into these Terms and Conditions, please do not purchase or continue to use the website.
Disclaimer
We aim to update our website as often as possible, but are not responsible for errors in pricing, dimensions or technical issues out with our control. By continuing use, you assume full responsibility of any damages or costs incurred during the use of this site.
Bespoke Orders
Our bespoke appointments are free and we will provide sketches to indicate what your final piece will look like. Photographs or copies of sketches are not permitted until a deposit has been paid in full. Quotes are valid for 7 working days and we reserve the right to change quotes prior to deposit payment if metal or stone costs increase during that time. When you choose your design, you will be required to pay a 50% deposit, and enter into an agreement of said design as well as our Bespoke Terms & Conditions. Work will only commence after a full deposit has been received. Deposits are non-refundable.
If you chose to alter your commission in any way, costs and a longer timescale may occur. We are not responsible to cover the costs of any severe changes you may make to your design during the process, and minor changes will be judged at our discretion. We estimate a three month lead time for bespoke work, and reserve the right to extend this period if factors out-with our control affect your order. We will get in touch if your piece will take longer than the estimated time. Your final 50% balance is due upon collection and will remain our property until payment has been made. Bespoke commissions have been made to suit your own specific requirements, which means they are non-refundable and non-returnable.
Social media- We reserve the right to post progress and before & after shots of pieces, unless otherwise specified by you. If your commission is a surprise, please let us know during your consultation and we will not share any information until after you have gifted your piece. If you do not accept our Terms, please get in touch as soon as possible.
Storing your jewellery- We are insured for storing jewellery for remodelling and repairs only. We are not insured for safekeeping. Jewellery which has been left by clients will be insured with us for up to 16 weeks. If you have left jewellery for estimate and have not proceeded, the items will be returned to you via Special Delivery at your own risk.
Bespoke promise
We aim to provide you with a high quality and expertly crafted piece of jewellery. If anything is wrong with your item, please let us know immediately to allow us to rectify the issue. Designs may not be changed once complete however we want you to be satisfied with your item, so please get in touch at shirley@shirleyparisjewellery.co.uk if you have any issues. If required, ring re-sizing will be free of charge within one month of collection, and subsequent sizings will incur our standard sizing costs.
Warranty and Guarantee
Shirley Paris Jewellery items come with a 2 year warranty. Warranty is void if the item has been repaired or altered by anyone other than ourselves, Warranty does not include; repairing general wear and tear, misuse, accidental damage including loss of stones.
We understand accidents can happen, and our policy is to ensure complete customer satisfaction. Please visit with your piece as soon as you can if anything has gone wrong with your jewellery and our team will endeavour to repair your piece to ensure you can wear it with confidence.
Jewellery Care
We strongly recommend you bring your Shirley Paris Jewellery pieces to us once a year for a complimentary clean and check by our goldsmiths. Doing so will allow us to repair any damage which you may be unaware of and keep it looking it’s best.
It is very common for jewellery to receive lot of wear and tear over the years, and as such, our team may quote for standard repair work such as re-tipping or stone tightening. Precious metals are strong, but are not indestructible, and with constant use will wear down over long periods of time. You can read more here on our essential guide to jewellery care which includes insuring your jewellery.
Your piece has been designed to last with the proper care and attention, so get in touch to arrange your free cleaning hello@shirleyparisjewellery.co.uk
Shirley Paris Jewellery Design
Each item photographed on our website, unless otherwise stated, is designed and manufactured by ourselves and remain subject to copyright. Use of our designs by anyone other than ourselves is strictly prohibited.
Copyright
The entire contents of this site are the sole property of Shirley Paris Jewellery Ltd. This includes, but is not limited to, the name, logos, content, images, photos, videos, jewellery designs and website designs. You are not permitted to use any of the content, unless otherwise given permission to. You are not authorised to reproduce any of the images, photos or jewellery designs from this website, unless otherwise stated.
Shirley Paris Jewellery reserve the right to withdraw designs, change prices or change design specifications without giving any notice.